1. Information We Collect

We collect personal information that you provide directly to us when you:

• Create an account on our website
• Place an order for our products
• Subscribe to our newsletter or mailing list
• Participate in promotions, surveys, or other activities on our website
• Contact our customer support

The types of personal information we may collect include:

• Contact Information: Name, email address, phone number, billing and shipping address.
• Account Information: Username, password, and preferences.
• Payment Information: Credit card details, payment method, and transaction history.
• Usage Data: Information about your interactions with our website, such as IP address, browser type, and pages visited.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including shipping, returns, and exchanges.
• Customer Support: To respond to your inquiries, provide support, and resolve issues.
• Marketing and Promotions: To send you promotional emails, newsletters, and special offers. You can opt-out of these communications at any time.
• Website Improvement: To analyze usage patterns, improve our website, and enhance the user experience.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted third parties only in the following circumstances:

• Service Providers: We may share your information with service providers who assist us with payment processing, shipping, email delivery, and other essential functions. These providers are required to keep your information confidential and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law or in response to legal processes, such as a court order or subpoena.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, keep you logged in, and track your activity on our site. You can adjust your browser settings to manage or disable cookies, but doing so may affect your ability to use certain features of our website.

5. Data Security

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, loss, or misuse. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct or update your information if it is inaccurate or incomplete.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

7. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our website after the changes take effect constitutes your acceptance of the updated policy.

9. Contact Us

• If you have any questions or concerns about these Terms & Conditions, please contact us at:
Maona Skincare

Address- GROUND FLOOR, KH.NO 35/29, VILLAGE BURARI ,NDPL OFFICE , BURARI, NEW DELHI, NORTH DELHI , DELHI-110084

Email: sales@maona.co.in

Call Us: +91 9097909297 / +91 9810171504